Refund Policy

This Refund Policy summarises the cancellation, refund and rescheduling rules in the Terms & Conditions. If there is any difference, the Terms & Conditions prevail.

1. Booking and payment

A $50 booking fee is required to secure your place in a course.

The booking fee may be paid by contacting Health Safety Training and arranging payment by an accepted payment method.

The remaining course fee must be paid before training commences on the day of the course.

For bookings made through the HST website portal, full payment is required at the time of booking.

Where a full course fee has been paid through the website, any applicable refund will be calculated in accordance with the Fees and Refunds Policy in the Terms & Conditions.

2. Cancellation by the student

If you cancel your booking 7 days or more before the scheduled course date, HST will refund fees paid, less a $50 administration/preparation and materials fee.

If you cancel less than 7 days before the scheduled course date, the $50 booking fee will not be refunded.

If you do not attend your scheduled course without providing prior notice, all fees paid may be forfeited.

Where only the $50 booking fee has been paid and a student does not attend, HST reserves the right to issue an invoice for any remaining amount payable under the booking.

3. Rescheduling

A student may reschedule a booking once without a rescheduling fee where more than 7 days’ notice is provided.

Any subsequent rescheduling request will incur a $50 rescheduling fee.

Where a student requests to reschedule with less than 7 days’ notice, a $50 rescheduling fee applies.

Any outstanding course fees must be paid as required to secure the new booking.

Rescheduling is subject to course availability.

4. Illness and genuine emergencies

HST may consider cancellation or rescheduling requests arising from genuine emergencies, including illness.

HST may request reasonable supporting evidence, such as a medical certificate, before approving the request.

Where an emergency cancellation or rescheduling request is approved:

• the $50 booking fee may be retained; and
• no additional rescheduling fee will apply.

Any decision will be considered based on the circumstances of the individual case.

5. Assessment re-sit fees

If a student is unsuccessful in an assessment and wishes to undertake another assessment:

• the reassessment will normally be scheduled at least 7 days after the original assessment;
• the reassessment must normally be completed within 90 days of the original assessment; and
• applicable reassessment fees will apply.

The applicable reassessment fee is:

• Full reassessment: $150
• Theory assessment only: $80
• Practical assessment only: $80

Additional training may be recommended or required where the student has not demonstrated the required competency.

6. Cancellation by Health Safety Training

HST reserves the right to cancel or reschedule a course due to unforeseen circumstances, operational requirements, trainer availability, safety issues or other circumstances beyond HST’s reasonable control.

If HST cancels a course:

• fees paid may be refunded in full; or
• the student may choose to transfer/reschedule to another available course without an additional rescheduling fee.

Where HST cancels a course, HST’s liability will be limited to the course fees actually paid to HST, to the extent permitted by law.

7. Consumer rights

Nothing in this Refund Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable Australian consumer protection or other legislation.

Questions about a booking can be sent to admin@healthsafetytraining.com.au or made via the contact page. Call 0481 823 535.